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Call: +44 (0)333 772 2836
Pineapple Care Ltd.
Introduction
Pineapple Care Ltd is a leading care provider based in Essex, delivering high quality care services to more than 300 service users. With a workforce of 150+ dedicated staff members, Pineapple Care offers a diverse range of services, including Domiciliary Care, Learning Disability Homes, supported living, and community wellbeing services. The organisation provides more than 1000 hours of care daily, working with multiple funding authorities across the Southeast of England.
The Challenge
As a rapidly growing care provider, Pineapple Care Ltd faced operational challenges in managing multiple care services efficiently. The organisation needed a comprehensive digital solution to streamline its operations, enhance compliance, improve care delivery, and ensure seamless communication across teams.
The Solution
To address these challenges, Pineapple Care Ltd adopted Dom Portal, a digital platform designed to consolidate and optimise all aspects of care management. By integrating Dom Portal into their operations, Pineapple Care Ltd was able to:
Centralise Care Planning: Ensuring consistency in service delivery and improved documentation.
Optimize Rostering: Facilitating efficient staff scheduling and reducing administrative workload.
Enable Mobile App-Based Care Delivery: Allowing caregivers to access real-time care plans and update records on the go.
Enhance KPI Reporting & Compliance Auditing: Improving performance tracking and ensuring regulatory compliance.
Streamline Timesheet Management: Automating payroll processing for better accuracy and efficiency.
Simplify Customer Invoicing: Enhancing transparency and reducing billing errors.
By leveraging DomPortal, Pineapple Care Ltd has successfully transformed its operational processes, leading to:
✔ Improved efficiency and time management across teams.
✔ Enhanced compliance with regulatory requirements.
✔ Greater accuracy in care planning and service delivery.
✔ Reduced administrative burdens, allowing staff to focus on quality care.
✔ Increased transparency in reporting and invoicing for funding authorities.
Customer Testimonial
“At the same time as transitioning to Dom Portal, we were going through a very vigorous tender process in our local authority. It was imperative that our system was efficient and that we were able to continue to provide quality care delivery. I can confirm, we won our 10-year contract, and we had a very reliable efficient service with Dom Portal.
It was a huge step to change provider, let alone at such a vital time in our business. I was concerned about the level of support I would receive during the transition, but also after we had signed up. Again, I can confirm that during and still, I have had excellent support during normal hours, and out of hours. The guys have worked very closely with me, and my team, and they have adapted and changed various items to suit my business. They provided comprehensive training for my internal team, and nothing has been too much trouble.
Our care / support staff were extremely worried about the change; however, the app is user friendly and easy to use. They would not change back now due to the amount of information and speed we can change information, update MAR charts etc. The families have also found the app to be a great way in which they can view the care / support notes and receive regular updates.
Over the past months, we have made a huge leap from manually completing our payroll function, to automated system, and the system in place with Dom Portal has proven to be accurate and very efficient.
I would be happy to provide any further information if required, and I can confirm I would recommend the Dom Portal, without any hesitation.”
- Lavena Babbs,
Director, Pineapple Care