top of page

Dom Portal – Frequently Asked
Questions (FAQ)

The Dom Portal platform will offer benefits to various customers and their users of the platform, which includes:

  • Ans. Dom Portal is an integrated digital care management platform designed for organisations delivering health and social care services. It supports the full care lifecycle, including care planning, scheduling, staff management, compliance, medication administration, family engagement, finance, and reporting.

  • Dom Portal is suitable for a wide range of care settings, including:

    • Home Care

    • Residential Care

    • Supported Living

    • Reablement Services

    • Day Centres

    • Learning Disability Support

    • Complex Care Case Management

    It is used by local authorities, housing associations, charities, and private care providers.

  • Ans. Yes. Dom Portal is highly configurable and can be tailored to reflect your specific workflows, assessment templates, staffing models, and reporting needs. This ensures seamless adoption regardless of the size or type of your care service.

  • Ans. Absolutely. Dom Portal helps meet CQC key lines of enquiry (KLOEs) by providing auditable records, detailed care documentation, and real-time monitoring tools that support Safe, Effective, Caring, Responsive, and Well-led standards.

  • Ans. Dom Portal streamlines care planning, scheduling, and task management, allowing staff to focus more on service user needs and less on paperwork. Features like real-time updates, outcome-based planning, and mobile access improve accuracy, accountability, and responsiveness.

  • Ans. Yes. Dom Portal includes a secure Family Portal where authorised family members or representatives can view care plans, visit logs, medication records, and submit feedback. They can also contribute to the About Me section to personalise care further.

  • Ans. Yes. Dom Portal offers a dedicated mobile app for care staff, enabling them to:

    • Access care plans and schedules

    • Record visits and observations

    • Complete tasks and assessments

    • Acknowledge risk assessments

    • Administer and log medications

  • Ans. Yes. Dom Portal features a robust EMAR system with support for:

    • Medication scheduling

    • PRN protocols

    • Stock level tracking

    • Administration logging

    • Missed/declined dose alerts

    This helps ensure safe and compliant medication handling.

  • Ans. Dom Portal maintains a complete profile for each staff member, including:

    • DBS checks and background verifications

    • Training and qualification records

    • Absence and performance tracking

    • Automated paynote generation for shifts, mileage, overtime, and annual leave

    • Intelligent rostering based on availability and skills

  • Ans. Yes. The platform includes a comprehensive Finance module that:

    • Records billable care activities

    • Generates accurate invoices

    • Manages funding streams (e.g. LA, CHC, private pay)

    • Automates payroll calculations

    • Provides clear audit trails and financial reporting

  • Ans. Yes. Dom Portal is fully GDPR-compliant and incorporates advanced security features such as:

    • Multi-Factor Authentication (MFA)

    • Single Sign-On (SSO)

    • Role-based access controls

    • 24/7 system monitoring

    • End-to-end data encryption

  • Ans. Yes. Dom Portal is fully GDPR-compliant and incorporates advanced security features such as:

    • Multi-Factor Authentication (MFA)

    • Single Sign-On (SSO)

    • Role-based access controls

    • 24/7 system monitoring

    • End-to-end data encryption

  • Ans. Yes. Dom Portal has multi-site capability, enabling organisations to manage multiple branches or locations from a central platform while maintaining site-level independence for scheduling, compliance, and care delivery.

  • Ans. Yes. During onboarding, your existing templates and documentation can be migrated into Dom Portal. We also provide a library of assessment templates to help you get started.

  • Ans. Implementation timelines vary based on service size and complexity, but many organisations are able to go live within 4–8 weeks. Our onboarding team will guide you through data migration, staff training, and system configuration.

  • Ans. We provide ongoing technical support, training, and account management to ensure you get the most from the platform. Support is available via phone, email, and online helpdesk.

  • Ans. There are two price components:


    1. Implementation and Training – A one-time setup fee that covers onboarding,
    configuration, and staff training.
    2. License Fees – This is a monthly license fee based on the number of Service Users
    being supported.

     

    There is no specific pricing for individual features or modules- all Dom Portal features are included within the base license fees, providing full access to the platform's capabilities from day one.

  • Ans. The initial contract term is 12 months. After the first year, the agreement automatically rolls over on a three-month renewal basis, offering flexibility while maintaining continuous service and support.

bottom of page