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Consistent, Compliant Incident Management
Everything you need to handle incidents—professionally and transparently.
From minor service concerns to major safeguarding alerts, Dom Portal gives your team the tools to manage every issue with confidence.
Log complaints, compliments, accidents, and concerns
Log and manage complaints, compliments, accidents, and concerns in one place for clear, accountable care oversight.
Assign tickets and track progress through resolution
Assign tickets to the right team members and track progress in real time to ensure timely and effective issue resolution.
Prioritise and escalate issues as needed
Easily prioritise and escalate issues to the right team members, ensuring timely action and effective resolution.
Maintain clear, auditable records for every step
Maintain clear, auditable records at every step to ensure accountability, compliance, and peace of mind.
Structure and Accountability from the Start
Forget scattered emails and verbal handovers. Every incident is logged and tracked in one central system.
Raise tickets directly from the mobile app or portal
Capture incident type, location, time, and narrative
Attach supporting notes, photos, or documentation
Set custom statuses (e.g. Open, In Review, Escalated, Closed)
Notify key personnel automatically at each stage
Clear Ownership, Timely Response
Ensure no issue slips through the cracks.
Accountability Reports
Generate reports showing resolution timelines and staff responsiveness.
Deadline Reminders
Get alerts to keep investigations and resolutions on schedule.
Detailed Incident Logs
Maintain a full history of actions, notes, and outcomes for each case.
Escalation Workflows
Automatically escalate unresolved issues to the right people.
Track Status in Real Time
Monitor progress from report to resolution with live updates.
Assign Responsibility
Clearly allocate incidents to specific staff members for follow-up.
Fully Auditable for Inspections and Reviews
Build trust with transparent incident handling and compliance readiness.
Every action is time-stamped and traceable
Export logs for audits, inspections, or internal reviews
Track trends to inform quality improvements
Demonstrate your duty of candour and regulatory alignment
Support Better Communication and Oversight
Keep everyone informed—without the paper trail.
View real-time dashboards of open and resolved issues
Share updates securely with management or external stakeholders
Avoid duplication or delays with a single source of truth
Encourage a culture of openness, learning, and service improvement
Works Across Sites and Service Types
A unified approach—whether you're managing one branch or many.
Site-level visibility with organisation-wide oversight
Adapt workflows to different service areas (domiciliary, residential, etc.)
Standardise how incidents are reported and resolved across locations
Benchmark performance across branches to drive quality
Insightful Incident Analytics
Identify trends and areas for improvement through real-time data and reports.
Automated Escalation Paths
Escalate urgent or unresolved issues to the appropriate teams automatically.
Assigned Ownership and Tracking
Allocate responsibility and monitor progress until each case is fully resolved.
Structured Incident Reporting
Log incidents with guided forms that capture all essential details accurately.
Respond Quickly, Resolve Clearly, Learn Continuously
Handle incidents with speed, structure, and accountability. From reporting to resolution, ensure every step is documented, assigned, and actioned—so nothing gets missed and lessons are always learned.
"We’re now fully aligned with our safeguarding protocol—and can prove it anytime."
Rachel D.
Compliance Lead, Serenity Support
"We’re now fully aligned with our safeguarding protocol—and can prove it anytime."
Rachel D.
Compliance Lead, Serenity Support
"It’s taken the stress out of incident logging—everyone knows what to do and where to find updates."
Priya S.
Registered Manager, OakBridge Care
What Our Customers Say
See how providers are strengthening accountability and safeguarding with Dom Portal.
Frequently Asked Questions
1. Can staff raise incidents from the mobile app?
Yes. Team members can submit incident reports from their phone, with photos and notes, directly into the system.
2. Does it support safeguarding and medication alerts?
"We’re now fully aligned with our safeguarding protocol—and can prove it anytime."
3. Can I customise the incident workflow?
Yes. You can define statuses, priority levels, and escalation paths to match your internal policies.
4. Is there an audit trail for each incident?
Every update is logged, time-stamped, and linked to the user who made it—ideal for inspections and internal reviews.
5. Can incidents be filtered or reported by branch?
Yes. You can filter incidents by type, location, team, or status, and generate reports at local or organisational level.