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Real-Time Updates for Peace of Mind
Give families the visibility they deserve—without the back-and-forth calls. Dom Portal’s Family Portal provides authorised users with timely updates on their loved one’s care.
View completed visits and daily tasks
Quickly access a clear overview of completed visits and daily tasks to stay on top of team activity and progress.
Access live care plans and risk assessments
Access live care plans and risk assessments anytime to ensure up-to-date, informed, and proactive care delivery.
See medication records and upcoming appointments
Quickly view medication records and upcoming appointments to stay organised and deliver timely, coordinated care.
Stay informed on changes in support or condition
Receive real-time updates on any changes in support needs or conditions to provide timely and appropriate care.
A Collaborative Approach to Person-Centred Care
Families aren’t just observers—they’re partners in care.
Contribute to the “About Me” section for personalised care
Share routines, preferences, and key background info
Ensure support aligns with the individual’s values and needs
Empower care teams with richer context and insight
Streamlined Feedback and Communication
Make it easy for families to share praise—or raise a concern—with clarity and structure.
Feedback Analytics
Identify trends and improve services with actionable insights from feedback data.
Automatic Acknowledgments
Confirm receipt of messages instantly to build trust and transparency.
Anonymous Feedback Option
Give families the choice to share feedback privately and securely.
Structured Complaint Handling
Ensure concerns are addressed promptly with a clear, trackable process.
Real-Time Messaging
Enable direct, instant communication between staff and families.
Easy-to-Use Feedback Forms
Simple digital forms make it quick for families to provide input.
Fully Auditable and Secure
Transparency with safeguards in place.
All activity is logged with time and user stamps
Feedback and updates are securely stored
Access is role-based and permission-controlled
Supports GDPR and care sector data compliance
Strengthen Relationships and Build Trust
Support open communication without adding workload to care staff.
Reduce ad hoc update requests
Encourage family engagement in care planning
Improve trust through visibility and responsiveness
Foster a sense of partnership between families and care teams
Tailored for All Care Settings
Whether you're delivering domiciliary, residential, or supported living care.
Enable access for multiple family members or advocates
Set visibility levels based on role or relationship
Allow direct notes or observations where appropriate
Promote inclusive, person-led care for all service users
Feedback and Praise Tools
Allow families to easily submit compliments, suggestions, or concerns to support continuous improvement.
Accessible Care Plans
Give families visibility into care plans and changes so they stay aligned with the care being provided.
Secure Family Messaging
Enable direct, private communication between families and care teams through a protected platform.
Real-Time Care Updates
Share daily logs, medication records, and visit notes to keep families in the loop.
Keep Families Informed, Involved, and Empowered
Strengthen trust and transparency by giving service users and their families secure, real-time access to care updates, communication tools, and feedback channels—all in one place.
"Feedback used to be scattered—now it’s centralised and trackable."
Janet B.
Compliance Officer, Horizon Care
"The 'About Me' input from families makes our care truly personalised."
Tony S.
Team Lead, Elm Support Services
"Families now feel connected and informed—they love the transparency."
Rachel M.
Registered Manager, CaringLife Group
What Our Customers Say
See how providers are using Dom Portal to keep families close—even from afar.
Frequently Asked Questions
1. Who can access the Family Portal?
Access is granted by the care provider and is limited to authorised family members or legal representatives.
2. Can families update the care plan?
"The 'About Me' input from families makes our care truly personalised."
3. Is family feedback tracked and followed up?
Yes. Every submission is logged, categorised, and tracked through to resolution.
4. How secure is the system?
Access is permission-based and activity is fully auditable, ensuring compliance with data protection regulations.
5. Can multiple family members access the same account?
Yes. You can assign access to multiple individuals, each with their own login and permissions.
