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Wigan Council
Introduction
Wigan Council embarked on a significant digital transformation journey by selecting Dom Portal to digitise its entire Adult Social Care portfolio. This ambitious project aimed to enhance the delivery of care services, streamline operations, and improve overall efficiency. The portfolio includes a wide range of services such as Reablement Services, Care Homes, Supported Living, Day Centres, Respite Care, and Mental Health Services. With over 500 full-time care staff delivering care to thousands of service users, the need for a robust and integrated digital solution was paramount.
The Challenge
The primary challenge faced by Wigan Council was to ensure a smooth transition from paper- based processes to a fully integrated digital system. This transition needed to be seamless, with minimal disruption to ongoing services and staff operations. Additionally, the platform had to be capable of automating existing processes and workflows while requiring minimal effort for transition and staff training. Given the diverse nature of the services provided, the solution needed to be highly customisable to cater to the specific needs of each service type.
The Solution
Dom Portal was chosen for its ability to offer a tailored digital platform that could meet the unique requirements of Wigan Council's Adult Social Care portfolio. The Dom Portal was deployed as an integrated solution to deliver multi-site, multi-service care. This comprehensive approach ensured that all services, from residential care to day centres, were seamlessly integrated into a unified system. To achieve this, Dom Portal was customised for each service type, including residential care, supported living, day centres, and reablement services. These customized instances were then integrated through a unified reporting and governance framework, ensuring consistency and oversight across all services. This approach not only streamlined operations but also provided a holistic view of service delivery, enabling better decision-making and improved outcomes
for service users.
Implementation and Results
The implementation of Dom Portal involved several key steps:
✔ Customisation: The platform was tailored to meet the specific needs of each service type, ensuring that the unique workflows and processes of each service were accurately reflected in the digital system.
✔ Integration: Customized instances of Dom Portal were integrated through a unified reporting and governance framework. This ensured consistency and oversight across all services, providing a comprehensive view of service delivery.
✔ Training and Transition: To ensure a smooth transition, staff training was conducted to familiarize them with the new digital system. The platform's user-friendly interface and intuitive design minimized the learning curve, allowing staff to quickly adapt to the new system.
✔ Automation: Existing processes and workflows were automated, reducing the administrative burden on staff and allowing them to focus more on direct care delivery.
The results of the implementation were significant. Wigan Council successfully transitioned from paper-based processes to a fully integrated digital system, enhancing the efficiency and effectiveness of its Adult Social Care services. The unified reporting and governance framework provided better oversight and control, leading to improved service delivery and outcomes for service users.
Conclusion
Wigan Council's partnership with Dom Portal exemplifies the potential of digital transformation in the public sector. By leveraging a tailored digital platform, Wigan Council was able to enhance its service delivery, streamline operations, and improve overall efficiency. The success of this project highlights the importance of customization, integration, and staff training in ensuring a smooth transition to a digital system. Dom Portal's ability to meet these requirements made it the ideal solution for Wigan Council's digital transformation journey.