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Age Concern Hampshire
Introduction
Age Concern Hampshire is a registered charity dedicated to supporting older people across Hampshire. With multiple sites, the organisation offers a wide range of services, including day centres, home care, community outreach, and information and advice.
The charity currently deliver support at our Care & Wellbeing centers throughout the county, as well as Help at Home, Information via our Information Hub, Foot care clinics, Hospital to Home Services, Community Information Volunteer Services and a variety of other activities. ACH employs around 150 staff and have over 300 volunteers who come from all walks of life to offer friendship, support and information to service users.
The Challenge
The primary challenge faced by Age Concern Hampshire was to enhance service delivery and improve operational efficiency. The organisation needed a solution that could integrate seamlessly with its financial system, ensuring accurate billing, streamlined processes, and strengthened internal communication. Additionally, there was a significant challenge in ensuring a smooth transition for longstanding staff with limited digital skills, who were familiar with the existing system and initially hesitant to adopt a new digital platform.
The Solution
To address these challenges, Age Concern Hampshire implemented the Dom Portal, customised to meet the organisation's specific needs. The portal was fully integrated with the financial system, which helped in achieving accurate billing, streamlining processes, and improving the overall quality of care provided. A key aspect of the solution was the development of a simplified, intuitive user interface. This was based on feedback gathered through multiple focus group sessions, ensuring that the interface was user-friendly and met the needs of the staff. This approach helped in overcoming the resistance from longstanding staff and facilitated a smoother transition to the new digital platform.
Results
The implementation of the Dom Portal has significantly improved the operational efficiency of Age Concern Hampshire. The organisation has seen improvements in accurate billing, streamlined processes, and strengthened internal communication. The overall quality of care provided has also been enhanced, leading to better service delivery for older people across Hampshire.
The successful transition of longstanding staff to the new digital platform has been a notable achievement. The simplified, intuitive user interface has played a crucial role in this, making it easier for staff with limited digital skills to adapt to the new system.
Conclusion
The case of Age Concern Hampshire demonstrates the importance of customised solutions and user-friendly interfaces in enhancing service delivery and operational efficiency. The successful implementation of the Dom Portal has not only improved the organisation's processes but also ensured a smooth transition for staff, ultimately leading to better care for older people in Hampshire.
Customer Testimonial
“This technology will allow us to build stronger relationships with families, improve communication, and ensure that each individual receives the best possible care. We are committed to providing the highest standards of support, and this system is a key part of achieving that goal.”
- Hannah Park,
Head of Operations at Age Concern Hampshire